Thank you for shopping with Mistara.
This Shipping & Delivery Policy explains how orders placed through our website are processed, shipped and delivered.
Order Processing
Confirmed orders are generally processed within 1–2 business days after successful order confirmation.
Orders placed on Sundays, public holidays or during high-volume sale periods may require additional processing time.
Once an order is dispatched, tracking details will be shared through the customer's registered email address, mobile number or other available communication method, wherever applicable.
Estimated Delivery Time
Orders are generally delivered within 3–7 business days after dispatch, depending on the delivery location and courier availability.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, holidays, festivals, government restrictions or other circumstances beyond our reasonable control.
Shipping Coverage
Mistara currently ships to serviceable PIN codes across India.
Availability of delivery to a specific PIN code will depend on our logistics partners.
Shipping Charges
Applicable shipping charges, if any, will be clearly displayed at checkout before completion of payment.
Any free-shipping promotion will be subject to the terms displayed on our website at the time of purchase.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate delivery details while placing an order.
If you notice an error in your delivery address, please contact us immediately:
Email: srteabasket@gmail.com
Phone: 8279943996 / 9958846847
We will try to update the address if the order has not already been dispatched.
Once an order is dispatched, changing the delivery address may not be possible.
Failed Delivery
If delivery cannot be completed due to customer unavailability, incorrect address, unreachable phone number or refusal of delivery, further delivery attempts will depend on the courier partner's policy.
Additional shipping charges may apply if an order needs to be re-shipped.
Damaged or Tampered Package
If the parcel appears visibly damaged, opened or tampered with, please take clear photographs of the package.
If you receive a damaged, incorrect, expired or defective product, please contact us within 48 hours of delivery.
Please share your order number, customer name, photographs of the package/product and a brief description of the issue.
Contact Us
Mistara Customer Support
Email: srteabasket@gmail.com
Phone: 8279943996 / 9958846847
SR TEA BASKET PRIVATE LIMITED
Shop-1, Gurugram, Manesar, Naharpur,
Gurugram, Haryana – 122004