Privacy policy
This Privacy Policy explains how Mistara, operated by SR TEA BASKET PRIVATE LIMITED, collects, uses and handles personal information when you visit our website, place an order, contact us or use our services.
Information We May Collect
We may collect information including:
- Name
- Email address
- Mobile number
- Billing address
- Shipping address
- Order details
- Transaction information
- Products viewed or purchased
- Customer support communications
- Device and browser information
- IP address
- Website interaction information
- Marketing preferences, where applicable
Payment Information
Payments through our website may be processed by third-party payment service providers including Razorpay or other payment methods available at checkout.
Mistara does not intentionally store complete card numbers, UPI PINs, banking passwords or similar sensitive payment credentials.
Such information is processed by the respective payment service provider.
How We Use Information
Information may be used to:
- Process orders
- Confirm payments
- Deliver products
- Send order and shipping updates
- Provide customer support
- Process cancellations and refunds
- Prevent fraudulent activity
- Improve our website
- Analyse website performance
- Provide promotional communications where permitted
- Meet legal and regulatory obligations
Shopify
Our online store is powered by Shopify.
Shopify may process information required to provide website hosting, checkout, store functionality, security, analytics and other e-commerce services.
Sharing of Information
Information may be shared where reasonably necessary with service providers such as:
- Payment gateways
- Shopify
- Courier and logistics partners
- Hosting and technology providers
- Customer service providers
- Analytics providers
- Marketing providers
- Professional advisers
- Government authorities where legally required
We do not sell personal information merely for monetary consideration.
Cookies
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, analyse traffic, improve user experience and measure marketing performance.
Customers may control cookies through their browser settings, subject to certain website functionality limitations.
Marketing Communications
Where you have opted in or where otherwise legally permitted, we may send information about:
- Products
- Offers
- New launches
- Discounts
- Mistara brand updates
You may unsubscribe from marketing communications using the unsubscribe option available in such communications.
Data Retention
Information is retained for as long as reasonably required to process orders, maintain business records, provide support, prevent fraud, resolve disputes and meet legal requirements.
Data Security
We take reasonable technical, administrative and organisational measures intended to protect personal information.
However, no electronic storage or internet transmission system can be guaranteed to be completely secure.
Your Rights
Subject to applicable law, you may contact us regarding correction, updating, access or deletion of eligible personal information.
Certain records may need to be retained for taxation, legal, financial or fraud-prevention purposes.
Contact Us
For privacy-related questions:
Mistara
Operated By: SR TEA BASKET PRIVATE LIMITED
Email: srteabasket@gmail.com
Phone: 8279943996 / 9958846847
Address:
Shop-1, Gurugram, Manesar, Naharpur,
Gurugram, Haryana – 122004
GSTIN: 06ABJCS3378L1ZR