Terms of service

These Terms & Conditions govern your access to and use of the Mistara website and purchase of products offered through it.

Mistara is operated by SR TEA BASKET PRIVATE LIMITED.

By using our website or placing an order, you agree to these Terms & Conditions along with our Privacy Policy, Shipping & Delivery Policy and Return, Refund & Cancellation Policy.

Website Use

The website must only be used for lawful purposes.

Users must not attempt to damage, interfere with, misuse or gain unauthorised access to our website, systems or services.

Product Information

We make reasonable efforts to accurately display product information, descriptions, prices, images and other details.

However, packaging, colours or minor visual details may occasionally vary due to packaging updates, production changes or display settings.

Customers should refer to the actual product label for final product information.

Food Product Information

Mistara products are packaged food and beverage products.

Customers should carefully review ingredients and product label information before consumption.

Customers with allergies, dietary restrictions, medical conditions or ingredient sensitivities should review the applicable information and seek professional guidance where necessary.

Website content is not intended to diagnose, treat, cure or prevent any disease or medical condition unless expressly and legally stated otherwise.

Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes and delivery charges, if any, will be displayed before checkout completion.

Mistara may update prices, discounts and promotional offers prospectively at any time.

Orders

Orders may be rejected or cancelled due to:

Product unavailability
Incorrect pricing
Listing errors
Payment failure
Suspected fraudulent activity
Unserviceable delivery address
Legal restrictions
Operational issues

If Mistara cancels an eligible successfully paid order, the applicable refund will be processed.

Payments

Payments must be completed through the payment options available at checkout.

Payment processing may be handled by third-party providers such as Razorpay.

Mistara does not intentionally store customers' complete card numbers, UPI PINs or banking passwords.

Shipping & Delivery

Orders are shipped according to our Shipping & Delivery Policy.

Delivery timelines are estimates and may vary depending on courier availability, customer location and circumstances outside our reasonable control.

Returns, Refunds & Cancellations

Returns, replacements, refunds and cancellations are governed by our Return, Refund & Cancellation Policy.

Customers are encouraged to review the policy before completing their purchase.

Promotions

Discount codes, promotional offers and special pricing may be subject to:

Validity periods
Minimum purchase requirements
Product restrictions
Usage limitations

Promotional benefits cannot ordinarily be exchanged for cash unless explicitly stated.

Intellectual Property

The Mistara name, branding, logos, product artwork, photographs, graphics, website design and original content are owned by or licensed to SR TEA BASKET PRIVATE LIMITED, unless otherwise indicated.

They may not be copied or commercially used without appropriate permission.

Third-Party Services

Our website may use services provided by Shopify, Razorpay, courier companies, analytics providers and other third-party platforms.

These providers may operate under their own terms and privacy policies.

Limitation of Liability

To the extent permitted by applicable law, Mistara and SR TEA BASKET PRIVATE LIMITED will not be responsible for indirect or consequential losses resulting from use of the website or products.

Nothing in these Terms limits rights or liabilities that cannot legally be excluded.

Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Subject to applicable consumer laws, disputes will be subject to the jurisdiction of competent courts relating to the business location in Gurugram, Haryana.