Refund policy

At Mistara, we want every order to reach you in the correct condition and exactly as ordered.

Since Mistara products are packaged food and consumable products, products that have been opened, used or consumed are generally not eligible for return, except in genuine eligible cases.

Eligible Cases

You may contact us if:

You received an incorrect product
The product arrived damaged
The package was materially tampered with before delivery
You received an expired product
An item was missing from the shipment
There is a genuine manufacturing or quality-related issue

Such issues should be reported within 48 hours of delivery.

How to Raise a Request

Contact:

Email: srteabasket@gmail.com
Phone: 8279943996 / 9958846847

Please provide:

Order Number
Customer Name
Registered mobile number or email
Clear photographs of the product
Clear photographs of the outer packaging
Product label, where relevant
Brief explanation of the issue

Products Generally Not Eligible for Return

Returns or refunds are generally not available for:

Opened or consumed products without a genuine defect
Personal taste or flavour preference
Products damaged due to improper storage after delivery
Requests raised outside the applicable reporting period
Products purchased from another marketplace or third-party seller

Nothing in this policy is intended to limit rights available to customers under applicable Indian law.

Replacement

If an eligible claim is approved, we may provide a replacement of the affected product.

If replacement is unavailable or reasonably impractical, an appropriate refund may be offered.

Refunds

Approved refunds will be initiated to the original payment method used for the transaction.

After initiation, refunds generally take approximately 5–7 business days to reflect, depending on the bank, UPI provider, card issuer or payment service provider.

Order Cancellation

An order may be cancelled before dispatch.

To request cancellation, contact:

Email: srteabasket@gmail.com
Phone: 8279943996 / 9958846847

Once an order has been dispatched, it generally cannot be cancelled.

Prepaid Order Cancellation

If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method.

Orders Cancelled by Mistara

Mistara may cancel an order in cases such as:

Product unavailability
Incorrect pricing or listing error
Payment verification issue
Suspected fraudulent transaction
Unserviceable delivery location
Operational or legal reasons

If Mistara cancels a successfully paid order, the eligible amount will be refunded.

Contact

Mistara Customer Support